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Return Policy at Denver Percussion

Your satisfaction with your purchase is our top priority. We understand that occasionally, you may need to return or exchange an item. Our return policy is designed to be fair, transparent, and accommodating to your needs. Please review the following guidelines for returns and exchanges:

1. 30-Day Return Window:

  • You have 30 days from the date of purchase to initiate a return or exchange.
  • To be eligible for a return, the item must be in its original condition, including all packaging, accessories, and documentation.

2. Eligible Items:

  • Most products are eligible for returns or exchanges within the 30-day window.
  • Please note that certain consumable items, such as drum heads or sticks, cannot be returned or exchanged once used for hygiene and safety reasons.

3. Initiate the Return:

  • To initiate a return or exchange, please contact our customer support team.
  • Provide your order number, the reason for the return, and any relevant details to expedite the process.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product.
  • We recommend using a trackable and insured shipping method to ensure that your return is received.

5. Refund or Exchange:

  • Upon receiving and inspecting the returned item, we will process your request for a refund or exchange.
  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges will be processed promptly, and replacement items will be shipped to you.

6. Restocking Fee:

  • Some returns may be subject to a restocking fee. This fee helps cover the costs associated with processing and inspecting returned items.
  • Restocking fees, if applicable, will be communicated to you when initiating the return.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or return, including covering the cost of return shipping.

8. Final Sale Items:

  • Certain items, such as special order, clearance, or sale items may be marked as final sale and are not eligible for return or exchange. Please check the product listing for details.

9. International Returns:

  • International customers are responsible for return shipping costs, as well as any customs fees, import duties, or taxes associated with returning items.

10. Contact Us:

  • If you have any questions or need assistance with a return or exchange, please reach out to our customer support team. We are here to help and ensure a smooth process.

We appreciate your trust in Denver & Dallas Percussion, and we are committed to providing you with high-quality percussion instruments and excellent service. If you have any concerns or special circumstances related to your return, please don't hesitate to reach out to us. Thank you for choosing Denver & Dallas Percussion for your musical needs.