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Ordering Policy

We aim to make your ordering experience seamless and enjoyable. Our Ordering Policy outlines important information about the process of placing and processing orders for our percussion instruments, accessories, and services. Please read this policy carefully before making a purchase.

1. Placing an Order:

  • You can place an order through our website at [website URL] or by contacting our customer support team via phone or email. We also welcome orders at our physical locations.

2. Order Confirmation:

  • After placing an order, you will receive an email confirmation with the order details, including the products or services selected, prices, and shipping information. This confirmation serves as a receipt of your order.

3. Payment Methods:

  • We accept various payment methods, including major credit cards, debit cards, PayPal, and other forms of payment. Payment options are available during the checkout process.

4. Sales Tax:

  • Sales tax may be applicable to your order depending on your location and the type of items purchased. Sales tax is calculated during the checkout process based on your delivery address.

5. Shipping and Delivery:

  • Our Shipping and Delivery Times are outlined in a separate policy. Please review that policy for detailed information about shipping options, processing times, and estimated delivery dates.

6. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may be subject to availability and order status.

7. Returns and Exchanges:

  • Our Returns and Exchange Policies provide information about returning or exchanging items purchased from Denver Percussion. Please review that policy for eligibility and guidelines.

8. Out-of-Stock Items:

  • In the rare event that an item you ordered is out of stock, our customer support team will notify you promptly. You may choose to wait for the item to become available, select a replacement, or receive a refund for the out-of-stock item.

9. Order Verification:

  • To protect against fraud, we may conduct order verification checks, including confirming the accuracy of billing and shipping information. This process helps ensure the security of your transaction.

10. Order Status Updates:
You can check the status of your order by logging into your account on our website (if applicable) or by contacting our customer support team. We will provide updates on the progress of your order.

11. Contact Us:
If you have questions, concerns, or need assistance with your order, please don't hesitate to reach out to our customer support team.

Thank you for choosing Denver & Dallas Percussion for your musical needs. We appreciate your business and are dedicated to providing you with high-quality percussion instruments, accessories, and exceptional customer service.