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Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We've compiled answers to some of the most commonly asked questions about Denver Percussion, our products, services, and policies. If you have a question that isn't covered here, please don't hesitate to contact our customer support team, and we'll be happy to assist you.

1. What is Denver Percussion?

  • Denver Percussion is a leading provider of percussion instruments, accessories, music education, and instrument repair services. We cater to musicians, percussionists, educators, and music enthusiasts.

2. Where are you located?

  • We have two physical locations to serve you better: Denver, 7399 S Tucson Way Ste B-2, Centennial, CO 80112 and Dallas, 9858 Plano Rd #200, Dallas, TX 75238. You can also shop online through our webstore at

3. Do you offer international shipping?

  • Yes, we offer international shipping to customers around the world. Please note that international orders may be subject to customs fees, import duties, and taxes.

4. What is your return policy?

  • Our return policy allows returns or exchanges within 30 days of purchase. Some items, such as used consumables, may not be eligible for return. For more details, please refer to our Return Policy.

5. Do you provide instrument repair services?

  • Yes, we offer instrument repair and maintenance services. Our skilled technicians can help keep your percussion instruments in top condition.

6. Do you offer music lessons or educational programs?

  • Absolutely! We offer a range of music education programs, including classes, workshops, and clinics for all ages and skill levels. Check out our Classes and Events page for more information.

7. Can I track my order?

  • Yes, you can track your order by using the tracking number provided in your shipping confirmation email. Visit the carrier's website and enter the tracking information for updates.

8. What payment methods do you accept?

  • We accept a variety of payment methods, including major credit cards, debit cards, PayPal, and more. Payment options are available during the checkout process.

9. How can I contact your customer support team?

10. Can I trade in my old percussion instruments?
Yes, we offer trade-in services. Contact our team for more details and to discuss your trade-in options.

11. What is your commitment to environmental and social responsibility?
We are committed to sustainability, inclusivity, and community engagement. Learn more about our efforts on our Environmental and Social Responsibility page.

12. Are you hiring?
We periodically have career opportunities available. Visit our Careers page for information about current openings and how to apply.

If you need further assistance or have additional inquiries, please don't hesitate to reach out to us. Thank you for choosing Denver Percussion as your musical destination!