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Amazon Purchase Support

Hello and thank you for choosing Denver and Dallas Percussion for your musical needs! We understand that purchasing products online can sometimes be confusing or require additional information. This dedicated support page is designed to provide assistance for customers who have made purchases through our Amazon storefront.

Frequently Asked Questions (FAQs)

How do I track my Amazon order?
  1. Log in to your Amazon account.
  2. Go to "Your Orders."
  3. Locate the Denver Percussion purchase and click on "Track Package."
What is the return policy?

Our return policy on Amazon mirrors Amazon's own return policy. Generally, you have 30 days to return an item. For more detailed information, you can view our return policy on our Amazon storefront or contact us directly.

Can I cancel my order?

Orders can usually be canceled within a short window after the purchase. To cancel, go to "Your Orders" on Amazon and follow the cancelation instructions. If the order has already shipped, you will need to initiate a return through the Amazon site.

Do you offer warranty on products purchased through Amazon?

Yes, all products come with a standard manufacturer warranty. For more details on the specific warranty terms, please refer to the product listing or contact us directly.

Troubleshooting Common Problems

  • Defective Item: If your item arrives defective, please initiate a return on Amazon or contact our support team for a faster resolution.
  • Missing Accessories: If your package lacks included accessories, email our support (info@denverpercussion.com) with your order number, and we'll sort it out for you.
  • Late Deliveries: Sometimes shipping can be delayed due to a variety of factors. Check your tracking number for the most current delivery estimate. If your package is unusually late, contact our support team or Amazon Customer Service for further assistance.

We strive to provide excellent customer service both on and off Amazon. Thank you for choosing Denver Percussion; we appreciate your business!

Contact Our Support

Having issues not covered in our FAQs? We're here to help!

Email: info@denverpercussion.com
Phone: (866) 737-2877

Issues with your Amazon Order? Contact Us Today!